Technology Systems Upgrade Checklist

Stay informed about the Freestar Financial technology systems and member experience upgrade! You may receive informational emails from FreeStar Financial regarding the upgrade.

Visit freestarfinancial.com/upgrade for the most up-to-date information. Follow our upgrade checklist below to make sure you’re prepared.

• Verify that FreeStar Financial has your up-to-date contact information on file, including your current email address and phone number. You can check on this through online or mobile banking.
• Check in on the upgrade at freestarfinancial.com/upgrade at regular intervals. Make sure to check back right before the weekend of the upgrade.
• Check out the FreeStar Financial Facebook page for additional update information.
• Share information about the upgrade with joint account owners who may not receive the emails and mailings.
• Schedule any new bill payments in FreeStar Financial’s Bill Pay before July 27. After this date, you will not be able to schedule, edit, or cancel payments within our Bill Pay or External Transfer services until our new system launches on August 4 at 11 a.m.
• To complete bill payments due between July 27 and July 31, you must initiate payments directly from your external account (such as another bank or the biller’s website). Payments cannot be initiated from FreeStar Financial’s Bill Pay or External Transfers until August 4 at 11:00 a.m. Existing scheduled payments cannot be changed during this period. Payments already scheduled to process between July 28 and August 1 will be sent as planned. Payments scheduled for August 2 or August 3 will be sent on August 4.
• Finish any loan applications, new account openings, or transfers before Thursday, July 31.
• The final time to initiate a loan closing is 3:30 pm on Thrusday, July 31st. After that time, loan closings are paused until Monday, August 4th. 
• Take out enough cash to have on hand before the upgrade weekend to avoid issues with branch and ATM unavailability.
• Plan to not make any large purchases with your FreeStar Financial debit or credit cards during the weekend of the upgrade.
• If you need to take out cash over the upgrade weekend, note your balances before Thursday, July 31, to ensure that your account does not become overdrawn.
• Get ready for the FreeStar elevated member experience and new tools!

Action Required: Register for Online Banking after the
conversion is complete, on Monday, August 4, at 11 a.m.

Every member must enroll in our newly updated online banking platform after the conversion is complete, on Monday, August 4 at 11 a.m.

This quick step ensures uninterrupted access to your accounts, payments, and more.

View Online Banking Instructions

View Instructions On Setting Up External Accounts

A Better, Bolder Member Experience Is Almost Here: Service Interruption July 31–Aug 4

Credit Union Closure:

• The FreeStar Financial call center and all branches will be closed Friday, August 1, and Saturday, August 2.
• Call Center and branches will reopen for business at 9:00 a.m. on Monday, August 4.

Debit Cards:

• Debit card transactions and ATM withdrawals will have a combined limit of $250 per day starting at 5:00 p.m. Thursday, July 31, and will return to normal daily limits by 9:00 a.m. on Monday, August 4.
• Members are encouraged to come into our branches by Thursday, July 31, before 5:00 p.m. to get any extra cash that they will need for the weekend while our offices are closed and ATMs are offline.

Online and Mobile Banking:

• Members will not be able to access online banking after 5:00 p.m. on Thursday, July 31.
  Members currently enrolled in online banking will need to re-enroll on or after August 4, at 11 a.m.
• The new online banking system will become available to members at approximately 11:00 a.m. on Monday, August 4.
• Schedule any new bill payments in FreeStar Financial’s Bill Pay before July 27. After this date, you will not be able to schedule, edit, or cancel payments within our Bill Pay or External Transfer services until our new system launches on August 4 at 11 a.m.
• To complete bill payments due between July 27 and July 31, you must initiate payments directly from your external account (such as another bank or the biller’s website). Payments cannot be initiated from FreeStar Financial’s Bill Pay or External Transfers until August 4 at 11:00 a.m. Existing scheduled payments cannot be changed during this period.
• Payments already scheduled to process between July 28 and August 1 will be sent as planned.
• Payments scheduled for August 2 or August 3 will be sent on August 4.
• Android and Apple users: Mobile banking now requires downloading a new app to continue accessing your account.

ACH:

• Regular August 1 direct deposits (ACH deposits) will post to accounts on or before July 31.

LoanPay Xpress:

• This program will no longer be available after 4:00 p.m. on Wednesday, July 30, for new payments.
• Any loan payments that were made through a recurring ACH will be transferred to the new banking system and will continue to be processed.
• Anyone who has been making payments using their debit or credit card will need to set up an alternative method through online banking.

Telephone Banking (formally known as Magic Touch):

• Telephone banking will be unavailable beginning at 5:00 p.m. on Thursday, July 31.
• The new telephone banking platform will go live at approximately 11:00 a.m. on Monday, August 4.
• NEW TELEPHONE BANKING NUMBER: 888-590-8892
• Re-enrollment: Members will need to re-enroll in the new telephone banking system.

     View Telephone Banking Instructions

E-Statements:

• History of member E-Statements will not be available after the conversion to the new online banking system. All members should download and save statements for your own records. Statements will not transfer from the old online banking to the new online banking system.

Shared Branching Centers:

• FreeStar Financial members will not be able to use shared branching centers beginning at 5:00 p.m. on Thursday, July 31.
• Shared branching centers will be available again for members beginning at 9:00 a.m. on Monday, August 4.

Credit Cards:

• FreeStar Financial credit card transactions will continue to be processed normally with no additional restrictions in place.