Life Or Disability Claim? We Are Here To Help!
In your time of need, our claims process is quick and easy. If you elected payment protection on your loan, you can use this convenient claims process to quickly and easily file your claim.
To begin, please fill out a claim form online.
*For the best experience, please use Google Chrome. Internet Explorer is not longer supported.
If you prefer, call 1-844-707-4964 to begin and a CUNA Mutual Group Claims Specialist will guide you through the process.
CUNA Mutual Group is the marketing name for CUNA Mutual Holding Company, a mutual insurance holding company, its subsidiaries and affiliates. Payment protection products include debt protection products available through the credit union and MEMBER'S CHOICE® credit life and credit disability insurance underwritten by CMFG Life Insurance Company.
What Is A Declaration Page?
The insurance declaration page is a document that forms part of your insurance policy. It comes at the front of your policy paperwork and summarizes the most important information about your insurance such as your deductible, coverage, lienholder and more.
FreeStar Financial requires our members to have full coverage on all loans with collateral. The Agreement To Provide Property Insurance is signed at the close of the loan.
Plan for the unexpected, and you and your loved ones will be prepared for the future.
FreeStar Financial Credit Union wants to make sure your assets are protected in the case of an unexpected event. We have a variety of insurance products available to protect you and your family!
What are the different types of Credit Insurance?
Credit Life and Credit Disability Insurance is available for eligible single or joint borrowers.
- Credit Life - Designed to help pay off or reduce the eligible loan balance, up to the policy maximum, should a covered unexpected life event occur.
- Credit Disability - May help make loan payment(s) up to policy maximum in the event of total disability caused by covered injury or illness.
How does it help me?
You work hard to pay your bills and manage your credit responsibly. If an unexpected life event, injury or illness was to occur, Credit Insurance may help ease the financial burden of your loan obligation which could provide relief from the financial burden of delinquency, default or repossession.
Ask for Credit Life and Disability Insurance when you apply for a loan with FreeStar Financial. For more information, contact 586-466-7800 opt. 3.
Program offered through and managed by CUNA Mutual. Credit Union does not approve or deny claims.
Your purchase of MEMBER’S CHOICE® Credit Life and Credit Disability Insurance, underwritten by CMFG Life Insurance Company is optional and will not affect your application for credit or the terms of any credit agreement required to obtain a loan. Certain eligibility requirements, conditions, and exclusions may apply. Please contact your loan representative, or refer to the Group Policy for a full explanation of the terms. CDCL-2362863.1-0119-0221.
If your vehicle is stolen, accidentally damaged beyond repair, or otherwise declared an insured total loss, auto insurance will cover the replacement value. However, you remain liable for payment of the difference between the insurance settlement and the remaining loan balance with FreeStar Financial Credit Union. This deficiency can sometimes amount to thousands of dollars.
Guaranteed Asset Protection is an affordable way to fill the gap. For a low, one-time purchase price easily financed into your auto loan, you can protect yourself against this kind of unexpected expense.
FreeStar Financial Credit Union provides GAP Plus coverage through CUNA Mutual Group. Here are the program highlights:
Autos, Motorcycles, ATV’s Jet Skis, Snowmobiles, Golf Carts
- The principal waiver is $2,500, applied to the principal balance of the replacement vehicle financed with FreeStar Financial Credit Union.
- Deductible assistance is for up to $1,000 (applied to the loan itself)
- Loan to Value Limit – 125% of NADA Retail
- Maximum Term – 84 months
- Maximum Loan Amount - $100,000.00
- Delinquent Payments (Life of Loan) – Two months or 60 days allowed; beyond that, not covered
- Maximum GAP loss - $50,000.00
- Refund – up to 60 days after purchase
Cost: $595.00 (effective 1/24/22)
Boats, Travel Trailers, Motor Homes
- Deductible assistance is for up to $1,000 (applied to the loan itself)
- Loan to Value Limit – 125% of NADA Retail
- Maximum Eligible Loan Term – 240 months
- Maximum Term – 84 months – will cover the first 84 months of the loan
- Maximum Loan Amount - $125,000.00
- Delinquent Payments (Life of Loan) – One month or 30 days allowed; beyond that, not covered
- Maximum GAP loss - $50,000.00
- Refund – Non Refundable
Cost: Depending on the loan amount and collateral $495.00 (effective 4/1/19)
Incidents not protected: Loss or damage incidents are NOT protected if the protected vehicle was repossessed by, or placed in the possession of, the credit union, its employees, or agents.
Mechanical Repair Coverage (insured by CUNA Mutual Group) allows you to take advantage of competitively priced and flexible protection from unexpected vehicle repairs after the manufacturer's warranty expires.
Mechanical Repair Coverage Advantages:
- A choice of protection levels, with various deductible options and term/mileage plans.
- Hassle-free claim payments made directly to licensed repair facilities in the U.S. and Canada.
- Coverage may be transferred if the vehicle is sold to a private party or canceled at any time on a pro-rata basis.
Ask for Mechanical Repair Coverage when you apply for a vehicle loan with FreeStar Financial Credit Union.
Accidents can happen anytime. Don’t leave them unprepared.
Your untimely accidental death could leave your family with long lasting financial burdens. Accidental Death & Dismemberment insurance can help give them a safety net.
How does it work?
As a member of FreeStar Financial Credit Union you are eligible to enroll for $2000 of no-cost TruStage® Accidental Death & Dismemberment Insurance underwritten by CMFG Life Insurance. AD&D insurance can pay a cash benefit to your beneficiary if you die in an accident or suffer a serious injury.
What’s covered?
Once you enroll, AD&D insurance pays a cash benefit to your beneficiary if you die from an accident or you are seriously injured. Credit union members ages 18 and over can also choose to increase their protection (Member Only Plan) or their family's (Family Plan) with up to an additional $300,000 in coverage.
Acceptance is guaranteed and there are no medical questions.
Enroll today at www.TruStage.com/ADD
TruStage® AD&D Insurance is offered by TruStage Insurance Agency, LLC and underwritten by CMFG Life Insurance Company. The insurance offered is not a deposit and is not federally insured or guaranteed by your credit union. Base Policy Series E10a-014-2012, E10a-ADD-2012 and E10a-015-2012.
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FreeStar Financial Credit Union Members Could Save Hundreds on Car Insurance
If you haven't gotten a car insurance quote lately, your credit union membership could help you save hundreds of dollars.
FreeStar Financial Credit Union members may qualify for discounts on car insurance through the TruStage Auto Insurance Program. You could save big, and it can be easy to switch carriers—without losing any money.
TruStage offers a powerful mix of savings and popular, member-friendly benefits:
- Credit union member discounts
- Nationally recognized companies
- Friendly, 24/7 service—even on holidays
- Discounts for multiple vehicles, safety features, good driving and more
- Mobile app for easy claims
It can be easy to get a free quote today. Don’t wait to see how much you could save.
A Tradition of Strength
TruStage is part of a heritage of faithful service to credit union members spanning more than 80 years. Over 17 million people have selected TruStage for AD&D, life, auto & home insurance and more.
TruStage® Auto Insurance program is offered by TruStage Insurance Agency, LLC and issued by leading insurance companies. Discounts are not available in all states and discounts vary by state. The insurance offered is not a deposit and is not federally insured. This coverage is not sold or guaranteed by your credit union.
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TruStage® Life Insurance
There’s No Place Quite Like the Place You Call Home
Your home is unique—just like you—and it holds your most treasured memories. Now that’s worth protecting.
What’s covered?
Home insurance covers damage or loss due to fire, weather, theft and more. And it protects you from liability if an accident happens on your property.
What are the advantages?
TruStage gives credit union members access to coverage underwritten by Liberty Mutual Insurance Company—along with these popular benefits:
- Potential savings for credit union members
- Discounts for multiple policies, burglary/fire alarms, etc.
- 24/7 claims, even on holidays—many are settled on the spot
- Inflation protection—get today’s value for your belongings
- Temporary housing assistance when you need it
Get a free quote today, and help make sure the place you call home has the protection it deserves.
A Tradition of Strength
TruStage is part of a heritage of faithful service to credit union members spanning more than 80 years. Over 17 million people have selected TruStage for AD&D, life, auto & home insurance and more.
TruStage® Home Insurance program is offered by TruStage Insurance Agency, LLC and issued by leading insurance companies. Discounts are not available in all states and discounts vary by state. The insurance offered is not a deposit and is not federally insured. This coverage is not sold or guaranteed by your credit union.
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*These products are not insured by the National Credit Union Association
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