Frequently Asked Questions

Question Online Banking Mobile App
How do I log in?

Use your current Logon ID (all lowercase letters) and enter the last 6 digits of your social security number as the password.

Once logged in, you will be prompted to change your password and answer some enhanced layers of security questions. Your password must be 8 characters and contain at least 1 uppercase, 1 lowercase, a number, and one special character.

Download the new mobile app by searching for "FreeStar Financial."

Use your current Login ID and the last 6 digits of your social security number as the password. If having difficulty, then please log into online banking first to obtain your new password.

 

 

 

What if I forget my password and get locked out? If you are unable to log in, click 'forgot password' to receive assistance. You have limited attempts to enter your password. If you get locked out, you will need to contact the credit union at 586-466-7800 opt. 5. If you are unable to log in, click 'forgot password' to receive assistance. You have limited attempts to enter your password. If you get locked out, you will need to contact the credit union at 586-466-7800 opt. 5.
Can I change my password? Once logged in to online banking, select Settings -> Profile -> Password Once logged in, push the More -> Settings -> Change Password
What do I do if the system doesn't recognize my account login? If you have not logged in to your account in four months, your account was deactivated to protect you from unauthorized activity. Contact 586-466-7800 opt. 5 to be reactivated.  If you have not logged in to your account in four months, your account is deactivated to protect you from unauthorized activity. Contact 586-466-7800 opt. 5 to be reactivated.
My nicknames have been removed; how do I know which account is which? You can get the full account number by clicking on the share type, then clicking on Account Information option. From there, you'll see the account numbers and can select new nicknames, if desired.  
How will my Bill Pay be affected?

Current bill payees (contacts) will remain.

Bills scheduled for payment on April 26 will be fulfilled. No other payments will be paid during the upgrade from 4 pm on April 26, through 10 am on April 29. Payments scheduled for the downtime will be paid on April 29.

Bill Pay contacts can be set up in the mobile app.
When I pay a bill through Bill Pay, will my account  take funds immediately from my account? The payment of funds will be shown as "Pending"  until the funds are withdrawn. The account balance does not reflect pending transactions. The payment of funds will be shown as "Pending"  until the funds are withdrawn. The account balance does not reflect pending transactions.
Will my scheduled transfers still occur?

Account-to-account internal and external transfers will need to be re-established using a new tool called Transfer Now.

Account-to-account internal and external transfers will need to be reestablished using a new tool called Transfer Now.
Do I need a new debit card? There will be no changes to your debit card, and it can be used during the upgrade. There will be no changes to your debit card, and it can be used during the upgrade.

 

 

 

 

 

 

Go to main navigation